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FAQ

  • Q: What products does PRIMA provide?
  • A:

    PRIMA offers a complete range of commercial display solutions, including:

    • Interactive Flat Panels (IFP)

    • All-in-One Interactive Flat Panels

    • Digital Signage

    • Kiosks

    • Equal-bezel digital signage

    • LED displays and video walls

    • OPS modules

    • Centralized CMS and software platforms

     

    These solutions are designed for education, workplaces, retail, and public environments.

  • Q: Who are PRIMA products designed for?
  • A:

    PRIMA products are designed for:

    • Distributors

    • System integrators

    • Solution providers

    • Project contractors

    • Brand owners

    • Corporate IT teams

     

    Our hardware and software are engineered for long-term stability, seamless system integration, and scalable multi-location management.

     

  • Q: What industries does PRIMA support?
  • A:

    PRIMA solutions are widely used across:

    • Education

    • Corporate meeting rooms

    • Retail

    • Smart campuses

    • Hospitality

    • Transportation hubs

    • Command centers

    • Public information systems

  • Q: Do you offer demo units for evaluation?
  • A:

    Yes. Demo units are available for evaluating:

    • Hardware performance

    • UI/UX experience

    • Software integration

    • Project suitability

     

    Your account manager will assist with availability and shipping arrangements.

  • Q: Do you provide OEM and ODM services?
  • A:

    Yes. PRIMA provides full OEM/ODM customization services, including:

    • Hardware configuration and interface customization

    • Casing and industrial design

    • Branding and private labeling

    • Firmware and system adjustments

    • UI/UX redesign

    • Multilingual support

    • CMS integration

    • Other project-specific requirements

  • Q: How do I start an OEM/ODM project with PRIMA?
  • A:

    To begin an OEM/ODM project, customers should have their own Interactive Flat Panel (IFP) brand or a clearly defined private-label plan.

     

    Please share:

    • Company information

    • Target markets

    • Estimated order quantity

    • Customization requirements (hardware, software, branding, certifications)

     

    Based on your inputs, PRIMA will:

       1.  Prepare a tailored proposal

       2.  Develop samples for approval

       3.  Proceed to mass production with regular progress updates

  • Q: Can PRIMA customize software features or integrate APIs?
  • A:

    Yes. PRIMA offers comprehensive software customization, including:

    • UI/UX customization

    • CMS feature development

    • API / SDK integration

    • Region-specific localization (languages, compliance, content rules)

     

    Our engineering team evaluates each request and provides tailored development support, especially for large-scale projects.

  • Q: Does PRIMA support SKD or CKD cooperation?
  • A:

    Yes. As part of our OEM/ODM services, PRIMA supports:

    • SKD (Semi Knocked Down)

    • CKD (Completely Knocked Down) cooperation models

    These options are ideal for partners requiring local assembly to:

    • Optimize logistics costs

    • Meet regional manufacturing policies

    • Increase supply chain flexibility

     

    PRIMA provides technical documentation, assembly guidance, quality standards, and ongoing support.

  • Q: Can PRIMA assist with global market certifications?
  • A:

    Yes. PRIMA supports certifications including:

    • CE

    • FCC

    • BIS

    • ETL

    • CCC

    • Other region-specific standards

     

    Certification timelines vary depending on testing requirements and target markets.

  • Q: What is the typical lead time?
  • A:

    Lead time depends on product type and order volume:

    • Standard models: 25–35 days

    • Customized OEM/ODM models: 35–50 days

     

    Your account manager will provide a detailed project timeline.

  • Q: What is the minimum order quantity (MOQ)?
  • A:

    MOQ varies by product and customization level:

    • Standard models: Flexible, typically starting from 20–50 units per size

    • OEM/ODM models: Higher MOQs may apply due to tooling, molding, firmware, or branding requirements

     

    Small trial orders can be arranged for pilot projects or new markets.

  • Q: Do you support international shipping?
  • A:

    Yes. PRIMA ships globally via:

    • Sea freight

    • Air freight

    • Rail

    • Express delivery

     

    Customers may use their own freight forwarder or PRIMA’s recommended logistics partners.

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If you are interested in our products and want to know more details,please leave a message here,we will reply you as soon as we can.
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